(名古屋駅西口店：端末保証規約 / English)
Thank you for purchasing our product. The following terms are required to receive warranty support.
Please read them carefully and make sure you understand the contents.
1. Warranty Proof (Purchase Receipt)
The receipt (purchase invoice) issued at the time of purchase serves as Pushman’s warranty proof.
- Please keep the receipt safe and do not lose it.
- If the receipt is lost, we will not be able to provide warranty service.
- We cannot reissue the receipt.
2. Warranty Period
For “initial defects” that occur within the warranty period, we will provide an exchange or a refund.
- Unused/New items: 6-month warranty (manufacturer/official repair service is not available).
- Used/Second-hand items: 1-month warranty.
Note: When requesting warranty service, please bring the warranty proof (receipt) and all accessories included at purchase.
3. Warranty Handling Procedure
If the issue is not caused by customer misuse (e.g., drop damage or water damage), we will handle it in the following order:
- Repair/Adjustment: If the issue can be resolved by initialization, setting changes, or repair, we will attempt repair first.
- Replacement: If repair is impossible or difficult and equivalent stock is available, we will replace it with an equivalent product.
- Refund: If repair is not possible and no equivalent replacement is available, we will refund the full purchase price.
Note: Because verification and testing may take time, same-day exchange/refund may not be possible (we may need to keep the device for inspection).
4. Not Covered by Warranty (Out of Warranty Scope)
The following cases are not covered by warranty even within the warranty period:
- Returns/exchanges due to customer preference (no longer needed, different from expectations, more scratches than expected, etc.).
- The warranty period has expired.
- Battery wear, reduced maximum capacity, or shorter operating time
(except for an obvious initial defect such as being completely unable to charge from the beginning). - Screen (LCD/OLED) aging: color unevenness, burn-in/ghosting, or a small number of dead pixels (bright/dark dots).
- Software/app compatibility issues (e.g., specific apps cannot be used or downloaded).
- SIM recognition/communication issues caused by the carrier or contract conditions.
- Damage due to improper use, intent, or negligence (drops, pressure damage, water damage, overcharging, natural disasters, etc.).
- Any sign of opening, disassembly, modification, or software tampering (including jailbreak/root).
- Missing accessories included at the time of purchase.
- Device failure caused by connected peripherals.
- If the issue cannot be reproduced/confirmed at the store.
- Damage or costs resulting from repair/handling by parties other than our company.
- Deterioration of water/dust resistance due to aging in used products.
- Data loss due to defects or during repair (please back up your data yourself).
5. Network Restriction (Red-ROM / “Akalomu”) Disclaimer
We offer lower prices by taking into account the risk of network restrictions.
Therefore, regardless of whether the device is within the warranty period, we provide no warranty, exchange, or refund
if the device becomes network-restricted (so-called “Red-ROM / Akalomu”) and can no longer connect to cellular service.
Please purchase only after understanding this risk (e.g., using another carrier’s SIM or using it as a Wi-Fi-only device).
6. Contact for Warranty Service
Warranty support is provided at the store where the device was purchased.
For inquiries, please contact: Pushman Nagoya Station West Exit Store (Pushman Meieki Nishiguchi).
